RMA with Restock Fees

RMA with Restock Fees


  1. Click Sales.
  2. Click Orders.
  3. You will be redirected to the Sales Order list page.
  1. Select your Sales Order to generate an RMA for.
  1. You will be redirected to the Sales Order page.
  1. In the bottom right of the page, click More Actions.
  2. Select Generate RMA.
  1. You will be redirected to the Create RMA page.
  1. Enter the Return Quantity. See image below:




  1. Click Save.
  2. Note: Refund amount cannot be altered.
  1. Click Create Credit Memo, even if refunding cash.
  2. The Create Customer Credit pop up window will appear. See image below:




  1. Under Restocking Fee, Select Yes.
  2. Under Restocking Fee type, select one of the following:
  1. The % sign, if wanting to charge a percentage of the refund towards the fee.
  2. The $ sign, if wanting to charge a specific amount towards the fee.
  1. Enter the Restocking Fee Amount.
  2. Enter any Admin or Customer notes.
  1. Click Create Credit.
  2. You will be redirected to the Edit Credit Memo page. See image below:




  1. If this is a cash refund, you will want to reduce the Amount field.
  1. If you do not reduce the Amount field a credit will be given to your customer on top of their cash refund.
  1. At the bottom of the screen you will see the transaction showing where the order representing the restocking fee was created.
  1. Note: The restocking fee must go to an order, so Zangerine will create a new order for it.
  1. Print the RMA PDF and the Invoice of the restocking fee invoice to give to the customer so they know what their refund amount is.
  1. If your RMA PDF does not show the refund amount you can contact customer service to make a change to the PDF format.





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