Create a back order from a Fulfillment

Create a back order from a Fulfillment


This article will show you how to create a back order from the Order Fulfillment screen. Using backorders allows you to keep track of backordered items on their own, without having to revisit old fulfilled invoices to determine what has, and hasn’t, been fulfilled.


  1. Click Shipping.
  2. Click Fulfillments.
  1. You will be redirected to the Order Fulfillments list screen.
  1. Select a Fulfillment.
  1. You will be redirected to the Order Fulfillment screen. See image below:
  2. Often you will skip these steps as you’ll already be on this screen after you have picked an order.




  1. In the top right, Click Create Backorder From Unpicked Items.
  2. You will receive a notification at the top of your screen saying a back order was created. See image below:




  1. The Backorder Number will generate in the internal notes on the order screen.  The backorder itself will reference the old sales order it came from as well. See image below:




  1. When you are ready to fulfill the back order, you can do one of the following:
  1. Copy the order number from the internal notes section and search for it in the search bar at the top of the Zangerine Menu. Then click the order and fulfill as normal.
  2. Go to the Sales Order List screen, and filter by the Backordered status, and select the backorder you want to fill.




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